Essential Care is Apeiron's entry-level subscription, designed for customers who are comfortable with technology and want the reassurance of professional annual servicing and a knowledgeable support team behind them, without paying for callout cover they may never need. It is the right fit for most straightforward domestic installations — lawns up to 1,200 m² operating on a clean, well-defined area with no complex zoning requirements.

Installation — 10% off the standard rate

In addition to the cost of the robotic mower, Essential Care customers pay £158 for installation on lawns up to 1,200 m², or £315 for lawns over 1,200 m² — saving £17 to £35 against the standard rate. The installation covers everything needed to get the mower working correctly from day one: physical hardware installation, wire-free zone mapping, charging station siting, full app configuration, mowing schedule set-up, and a face-to-face customer handover so the homeowner understands what their mower is doing and why.

App set-up and scheduling support

Robot mower apps are more nuanced than they first appear. Seasonal schedule adjustments, rain delay configuration, cutting height profiles, and multi-zone sequencing all sit within the app and benefit from expert input at the outset and throughout the life of the installation. Essential Care customers have access to Apeiron's team via email, Monday to Friday, 8.30am to 5pm, at installation and at any point during the subscription, to work through any of these settings with confidence.

Remote diagnostics — up to two per year

If a mower stops returning to its dock, throws an error code, or begins behaving erratically, the first question is always whether the fault is software or hardware. Remote diagnostics allow Apeiron to interrogate the mower's data via the manufacturer platform, identify the likely cause, and either resolve it remotely or give the customer a clear picture of what is needed — without the cost of an engineer visit. Two remote diagnostic sessions per year are included within the plan. Additional sessions are available at £25 per session on a pay-as-you-go basis.

Firmware update guidance

Manufacturers release firmware updates that affect cutting behaviour, connectivity, and sensor calibration. Customers on Essential Care are guided through any significant updates, ensuring the mower is always running the correct software version and that any changes to behaviour are clearly explained rather than leaving the customer uncertain about why their machine is operating differently.

Annual service

Once per year the mower receives a full professional service. This includes a complete strip-down and deep clean to remove grass compaction and debris from the cutting deck, chassis, and drive wheels; blade inspection and replacement up to £30 in parts value; battery health assessment with a capacity and charge cycle report; sensor and safety function testing including lift sensor, tilt sensor, and PIN security; and a software update check. The mower is returned fully tested and ready for the season ahead.

For context, a standalone annual service is available to non-subscribers at £150. The Essential Care subscription at £199 per year therefore pays for itself on the annual service alone before any support value is counted — making it a straightforward decision for any customer who intends to keep their mower properly maintained.

What Essential Care doesn't cover

Onsite callouts are not included within this plan. Any engineer visit outside the annual service is available at the standard pay-as-you-go rate of £75. Workshop repair labour beyond the service visit is charged at £40 per 30 minutes. Winter storage and collection are not included but are available as an add-on at £79 per season. Customers who anticipate needing reactive on-site support, or who want phone access to the team in addition to email, should consider Complete Care.

Total Care is Apeiron's premium subscription, designed for customers who want the most comprehensive level of support available and for whom convenience, continuity, and certainty of cost matter more than price. It is the natural choice for larger, more complex installations — lawns over 1,200 m², multi-zone configurations, or properties where the robot mower is a central part of the garden management programme.

Installation — 30% off the standard rate

In addition to the cost of the robotic mower, Total Care customers pay £123 for installation on lawns up to 1,200 m², or £245 for lawns over 1,200 m² — saving £52 to £105 against the standard rate. This is the strongest installation saving across all three plans. Installation is given the highest scheduling priority, with customers booked within three working days of sign-up. A 30-day post-installation remote check-in is also included, reviewing performance data and optimising the schedule for the specific lawn conditions encountered in the first weeks of operation.

Priority support — six days a week

Total Care customers receive priority support Monday to Friday, 8.30am to 5pm, and Saturday, 9am to 1pm — the only plan that provides Saturday access. All support at this tier is handled as a priority with shorter response times and direct access to the Apeiron team.

Dedicated account manager

Total Care customers are assigned a dedicated account manager — a named point of contact who knows their installation, their lawn, and their mower's full service history. The account manager monitors remote performance data, flags changes in behaviour before they develop into faults, and reaches out when seasonal adjustments are due rather than waiting to be asked.

Proactive remote health monitoring and seasonal optimisation

Apeiron monitors each mower's operational data throughout the year, watching for early indicators of blade wear, battery degradation, or sensor drift, and acts before a fault develops. Mowing schedules are adjusted proactively across the seasons, accounting for growth rate changes, soil moisture conditions, and weather patterns specific to the customer's location.

Annual service — full scope

The Total Care annual service includes the complete strip-down and deep clean, blade replacement up to £90 in parts value, battery health and capacity assessment, full sensor and safety testing, gears and bearings inspection, motor and drivetrain check, and charging station inspection and cleaning. It also includes winter collection and storage from October through to March, and spring redeployment with a full operational test. Total Care customers do not need to think about seasonal storage at any point — Apeiron manages the entire cycle on their behalf.

A standalone annual service costs £150 and winter storage costs £79 as separate add-ons. Total Care absorbs both within the plan alongside four included callouts, a dedicated account manager, Saturday support, and proactive health monitoring.

Four onsite callouts per year — labour included

Four engineer visits per year are included with no labour charge, scheduled within three working days. At the standard callout rate of £75 per visit, four included callouts represent £300 of absorbed labour value annually — substantial cover for customers with complex or heavily used installations. Parts required during callouts are charged at cost.

Loan mower while in workshop

If the mower needs to be taken away for workshop repair, Total Care customers are provided with a loan unit for the duration, subject to availability, ensuring the lawn continues to be maintained in the mower's absence.

What Total Care doesn't cover

Parts and components required during callouts, repairs, or the annual service are charged at cost. Total Care covers all labour comprehensively but does not absorb the cost of replacement parts or consumables beyond the blade replacement allowance included within the annual service.

The value case

At £649 per year the package includes:

• A saving of £52 to £105 on installation at sign-up
• An annual service worth £150 as a standalone
• Winter storage worth £79 as a standalone
• Four callouts with labour included, worth £300 at standard rates
• Proactive remote health monitoring and seasonal schedule optimisation
• Saturday support and a dedicated account manager

The tangible included services alone are worth £529 to £634 against standard pay-as-you-go rates, before priority support, dedicated account management, and loan mower provision are considered.